Terms & Conditions

User Contract

Welcome to Hoover Printing & Lithography, Inc. aka Hooverprinting.com.  Please review the following basic rules that govern your use of the Hooverprinting.com site.  Please note that your use of the Hooverprinting.com site (the Site) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions.

Although you may “bookmark” a particular portion of this Site, bypassing this Agreement, your use of this Site still binds you to these Terms and Conditions.  Hooverprinting.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you.  Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed.  For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.

Payment

We accept Visa, MasterCard, American Express and Discover.

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted.  If you submit a request on the Site to purchase printing products, mailing services, design services or other services, you agree that all charges, taxes and shipping/handling fees will automatically be charged to your credit card.  We require each order to be fully paid, including shipping and handling fees, if applicable, before we begin an order.

Carrier

You can receive your product one of two ways:

1)     Pick up at our office and your job is typically ready between 3 – 5 business days,

2)     Shipped to you using United States Postal Service (USPS) and you will typically receive your job between 7 – 10 business days.  We will provide you with the tracking # by email once the order is shipped.

Refund or Replacement

Hoover Printing has a 100% satisfaction guarantee.  If you aren’t happy, we aren’t happy.  If you are dissatisfied with your products in any way, please contact us within 30 days of receipt of your order so we can resolve your issue and get the perfect product into your hands.

Non-Personalized Orders:

If you place an order with no personalization of any kind and it arrives damaged, please call 949-642-3710 or email john@hooverprinting.com with the name under which it was ordered, invoice number and description of damage and a Return Shipping Label will be emailed to you.  We will replace that item with an expedited turn-around time and expedited shipping.  The reprinting and shipping of the completed order will be at no cost to you.

Personalized Orders:

Refunds usually are not possible once Hooverprinting.com begins on your order.  If we verify that Hooverprinting.com has made an error, we will re-run the order, however we are not responsible for errors in your print files such as border selection, size, formatting, spelling, etc.

If you find a defect in your job which is the responsibility of Hooverprinting.com we will re-run the order at no additional cost to you.  Upon verification of the defect, we will re-run the order with an expedited turn-around time and expedited shipping.  In some cases, a partial or full refund may be extended to you if no work has been completed by Hooverprinting.com for a specific order.  Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order.

Each order made from Hooverprinting.com is a contract between you, as the customer taking the order, and Hooverprinting.com.  Orders placed on behalf of a third party are still your responsibility.  As such, any decision by the third party not to accept the particular printed items or to cancel the order with you does not affect your obligation to Hooverprinting.com.

Sales Tax Policy

Hooverprinting.com charges sales tax on orders shipped or picked up within California.  If you are having the order shipped to you outside of California no sales tax will be charged  (Sales and Use Tax Facts, Publication 101, May 2010).  If you are sales tax exempt, you will need to send by email to: rod@hooverprinting or fax (949-646-1905) to us your Sales Tax Exemption Certificate (Sections 6385 and 6421, Reg. 1667 of the California Sales Tax Code) or California Resale Certificate (Sec. 6091, Reg. 1668 of the California Sales Tax Code).