Welcome to Hoover Printing & Lithography, Inc. aka Hooverprinting.com. Please review the following basic rules that govern your use of the Hooverprinting.com site. Please note that your use of the Hooverprinting.com site (the Site) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions.
Although you may “bookmark” a particular portion of this Site, bypassing this Agreement, your use of this Site still binds you to these Terms and Conditions. Hooverprinting.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.
We accept Visa, MasterCard, American Express and Discover and ApplePay.
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If you submit a request on the Site to purchase printing products, mailing services, design services or other services, you agree that all charges, taxes and shipping/handling fees will automatically be charged to your credit card. We require each order to be fully paid, including shipping and handling fees, if applicable, before we begin an order.
You can receive your product one of two ways:
Hoover Printing has a 100% satisfaction guarantee. If you aren’t happy, we aren’t happy. If you are dissatisfied with your products in any way, please contact us within 30 days of receipt of your order so we can resolve your issue and get the perfect product into your hands.
If you place an order with no personalization of any kind and it arrives damaged, please call 949-642-3710 or email rod@hooverprinting.com with the name under which it was ordered, invoice number and description of damage and a Return Shipping Label will be emailed to you. We will replace that item with an expedited turn-around time and expedited shipping. The reprinting and shipping of the completed order will be at no cost to you.
Refunds usually are not possible once Hooverprinting.com begins on your order. If we verify that Hooverprinting.com has made an error, and upon verification of the defect, we will re-run the order with an expedited turn-around time and expedited shipping at no additional cost to you. In some cases, a partial or full refund may be extended to you if no work has been completed by Hooverprinting.com for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order. However, we are not responsible for errors in your print files such as border selection, size, formatting, spelling, etc.
Each order made from Hooverprinting.com is a contract between you, as the customer taking the order, and Hooverprinting.com. Orders placed on behalf of a third party are still your responsibility. As such, any decision by the third party not to accept the particular printed items or to cancel the order with you does not affect your obligation to Hooverprinting.com.
Hooverprinting.com charges sales tax on orders shipped or picked up within California. If the order is shipped to you outside of California, no sales tax will be charged (Sales Delivered Outside of California, Publication 101, December 2017). If you are sales tax exempt, you will need to send by email to: rod@hooverprinting or fax (949-646-1905) to us a CA Resale Certificate form located here: https://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf.